Questions Before You Reach Out?
A few answers to common questions about working with us. If yours isn’t here, just send us a message and we’ll respond personally.
- 5-Star Rated
- 500+ Happy Clients
- 100% Satiscation
General Questions
How quickly do you respond to inquiries?
Most messages get a response within a few hours during business days. Weekend and after hours messages are answered first thing the next morning.
Do you serve my area?
We serve Waterford, New London, Groton, Niantic, Old Lyme, Old Saybrook, Gales Ferry, Stonington, and Westerly. If you’re just outside, send us a message and we’ll let you know.
Do you offer free estimates?
Yes, all estimates are free with no obligation. Just tell us what you need and we’ll provide a clear quote.
Do I need to provide cleaning supplies?
No. We bring everything including professional steam cleaners and eco friendly products.
Booking & Scheduling
How far in advance should I book?
We recommend booking at least 3 to 5 days ahead. For deep cleans, move cleaning, or post construction, give us a week if possible.
Can I reschedule my appointment?
Yes. Just let us know at least 24 hours in advance and we’ll find a new time that works for you.
Do you offer recurring service?
Yes. Weekly, bi weekly, and monthly plans are available at a better rate than one time visits.
What if I need a same day cleaning?
Same day requests depend on availability. Reach out by phone at (475) 307-0138 for the fastest response.
Pricing & Payment
How is pricing determined?
Pricing depends on the size of your space, the type of cleaning, and how often you need service. We’ll give you an exact quote before we start.
Are there any hidden fees?
Never. The quote you receive is the price you pay. No surprise charges, no upsells, no fine print.
What payment methods do you accept?
We accept cash, check, Zelle, and major credit cards.
Do you require a deposit?
No deposit is required for most services. For larger jobs like post construction, we may request a small deposit to hold your date.
Trust & Safety
Are you insured?
Yes, Deitana Cleaning Services is fully insured for residential and commercial work.
Do I need to be home during the cleaning?
No. Many clients provide a key, lockbox code, or smart lock access. We treat your home with the same respect whether you’re there or not.
Are your products safe for pets and kids?
Yes. All of our products are non toxic and biodegradable, and our primary tool is steam vapor, which leaves no chemical residue behind.
What if something gets damaged during a cleaning?
We take full responsibility. If anything is damaged during our visit, let us know right away and we’ll make it right. Our insurance covers accidental damage.
Didn't Find What You Were Looking For?
No problem. Send us a message or call us and we’ll answer your question personally, usually within a few hours.